Support resources provide multiple channels for getting help with Geode, from self-service documentation to community forums and professional support options. Understanding available support channels ensures rapid resolution of issues and maximizes productivity when developing with or deploying Geode graph database.

Support Philosophy

Geode’s support model emphasizes comprehensive documentation, active community participation, and transparent issue tracking. The layered approach provides appropriate support channels for different scenarios, from quick questions answered by documentation to complex production issues requiring professional assistance.

Support Tiers

Support is organized into tiers based on complexity and urgency:

Self-Service Support - Documentation, guides, and tutorials enable independent problem-solving for common scenarios and learning. Most questions find answers through comprehensive written resources.

Community Support - Forums, chat channels, and community discussion enable peer-to-peer assistance. Community members share experiences, solutions, and best practices, often providing rapid informal support.

Issue Tracking - Public issue tracker enables bug reports, feature requests, and technical discussions. Maintainers and community members collaborate on diagnosis and resolution.

Professional Support - Commercial support options provide guaranteed response times, escalation paths, and dedicated assistance for mission-critical deployments.

Documentation Resources

Comprehensive documentation covers all aspects of Geode usage.

Official Documentation

The primary documentation website at geodedb.com provides structured reference material:

Getting Started Guides introduce Geode fundamentals:

  • Installation and setup procedures
  • First query tutorials
  • Basic GQL syntax
  • Client library quick starts

Architecture Documentation explains internal design:

  • Server architecture overview
  • Storage engine design
  • Query execution model
  • QUIC network protocol

API Reference documents all interfaces:

  • GQL language specification
  • Client library APIs (Go, Python, Rust, Zig)
  • Server configuration options
  • Wire protocol specification

Operations Guides cover production deployment:

  • Installation procedures
  • Configuration management
  • Backup and recovery
  • Performance tuning
  • Monitoring and alerting

Development Resources aid contributors:

  • Development environment setup
  • Build system documentation
  • Testing methodology
  • Code contribution guidelines

In-Repository Documentation

The Geode repository contains extensive documentation:

cd geode

# Main server documentation
cat geode/CLAUDE.md

# Implementation status
cat geode/docs/IMPLEMENTATION_STATUS_OCTOBER_2025.md

# Feature overview
cat geode/docs/FEATURES_OVERVIEW.md

# API reference
cat geode/docs/API_REFERENCE.md

# Quick reference
cat geode/docs/QUICK_REFERENCE.md

The geode/docs/ directory contains 40+ technical documents covering specific features, protocols, and implementation details.

Client Library Documentation

Each client library includes comprehensive documentation:

Go Client:

cd geode-client-go
cat README.md

# GoDoc documentation
go doc -all geodedb.com/geode

Python Client:

cd geode-client-python
cat README.md

# Generate API docs
pdoc geode_client

Rust Client:

cd geode-client-rust
cat README.md

# Cargo docs
cargo doc --open

Zig Client:

cd geode-client-zig
cat README.md

Standards Documentation

Geode implements the ISO/IEC 39075:2024 Graph Query Language (GQL) 100% compliance. While the standard itself requires purchase from ISO, Geode documentation provides practical guidance on GQL conformance:

  • GQL syntax reference with examples
  • Conformance profile details (see conformance profile)
  • Extensions beyond the standard
  • Migration guides from other query languages

Community Support

Community channels provide peer-to-peer assistance and collaboration.

Discussion Forums

Community forums enable threaded discussions about Geode usage, best practices, and troubleshooting:

Topics Include:

  • Installation and configuration questions
  • Query optimization discussions
  • Architecture and design patterns
  • Performance tuning strategies
  • Bug reports and workarounds
  • Feature requests and suggestions

Forum Etiquette:

  • Search existing threads before posting new questions
  • Provide complete context and error messages
  • Share solutions when you find them
  • Be respectful and constructive

Chat Channels

Real-time chat provides quick informal support:

IRC/Matrix/Discord (channels depend on project configuration):

  • #geode - General discussion and support
  • #geode-dev - Development and contribution discussion
  • #geode-ops - Operations and deployment topics

Chat Best Practices:

  • Ask questions clearly and provide context
  • Don’t ask to ask - just ask your question
  • Be patient waiting for responses
  • Share code using paste services, not inline
  • Follow channel topic and guidelines

Mailing Lists

Email-based discussion for asynchronous communication:

geode-users@ - User support and discussion

  • Usage questions
  • Configuration assistance
  • Best practices sharing

geode-dev@ - Development discussion

  • Implementation discussions
  • Contribution coordination
  • Technical design proposals

geode-announce@ - Release announcements

  • New version releases
  • Security advisories
  • Major feature announcements

Issue Tracking

Public issue tracker manages bug reports and feature requests.

Reporting Bugs

Effective bug reports expedite resolution:

Required Information:

### Bug Description
Clear description of the problem

### Steps to Reproduce
1. Start Geode server
2. Execute query: `MATCH (n) RETURN n`
3. Observe error

### Expected Behavior
Query should return all nodes

### Actual Behavior
Server returns error: "..."

### Environment
- Geode Version: 0.1.3
- OS: Ubuntu 22.04
- Zig Version: 0.1.0
- Client Library: Python 3.9

### Additional Context
- Logs: [attach relevant logs]
- Configuration: [attach sanitized config]
- Query: [provide full query text]

Before Reporting:

  1. Search existing issues for duplicates
  2. Verify bug on latest version
  3. Create minimal reproduction case
  4. Gather all relevant information

Feature Requests

Propose new features or enhancements:

Feature Request Template:

### Feature Description
Clear description of proposed feature

### Use Case
Why is this feature needed?
What problem does it solve?

### Proposed Solution
How should this feature work?

### Alternatives Considered
What alternative approaches were considered?

### Additional Context
- Related issues
- Implementation ideas
- Willingness to contribute

Issue Lifecycle

Issues progress through defined states:

  1. New - Recently reported, awaiting triage
  2. Confirmed - Validated and accepted
  3. In Progress - Actively being worked on
  4. Fixed - Resolution implemented, awaiting verification
  5. Closed - Verified resolved or won’t fix

Contributing to Issues

Community members can help with issue resolution:

  • Provide additional information on reported issues
  • Test proposed fixes and provide feedback
  • Submit pull requests with fixes
  • Help triage new issues
  • Improve issue descriptions and reproduction cases

Self-Help Resources

Resources for independent problem-solving.

FAQ (Frequently Asked Questions)

Installation:

Q: What Zig version is required? A: Zig 0.1.0 or later is required for building Geode.

Q: Can I run Geode on Windows? A: Yes, using WSL2 (Windows Subsystem for Linux 2).

Q: How do I install client libraries? A: Each client has specific installation instructions in its README.

Configuration:

Q: What port does Geode use? A: Default port is 3141 (QUIC/UDP). Alternative port 8443 is also supported.

Q: How do I enable TLS? A: Geode requires TLS for all connections. Provide certificate and key via –cert and –key flags.

Q: How do I increase connection limit? A: Use –max-connections flag when starting server.

Operations:

Q: How do I backup Geode data? A: Copy the data directory using rsync or file system snapshots.

Q: How do I upgrade Geode? A: Stop server, replace binary, restart server. Backup data first.

Q: How do I monitor Geode? A: Use PROFILE command for queries, system tools for resources, and logs for errors.

Querying:

Q: What query language does Geode use? A: ISO/IEC 39075:2024 GQL (Graph Query Language).

Q: How do I optimize slow queries? A: Use PROFILE command to identify bottlenecks, add indexes, restructure queries.

Q: How do I handle transactions? A: Use BEGIN TRANSACTION, COMMIT, and ROLLBACK commands.

Troubleshooting Guides

Systematic troubleshooting guides address common issues:

Connection Problems:

  • Server not starting
  • Firewall blocking connections
  • TLS certificate errors
  • Connection pool exhaustion

Performance Issues:

  • Slow query performance
  • High memory usage
  • High CPU usage
  • Disk I/O bottlenecks

Data Issues:

  • Missing data
  • Duplicate entries
  • Transaction failures
  • Consistency problems

See the comprehensive Troubleshooting Guide for detailed procedures.

Code Examples

Example code demonstrates common patterns:

Basic Connection (Go):

import "geodedb.com/geode"

client, err := geode.NewClient("localhost:3141")
if err != nil {
    log.Fatal(err)
}
defer client.Close()

Query Execution (Python):

from geode_client import Client

client = Client(host="localhost", port=3141)

async with client.connection() as conn:
    result, _ = await conn.query("MATCH (n:Person) RETURN n.name")
    for row in result.rows:
        print(row['n.name'])

Transaction (Rust):

let mut conn = client.connect().await?;
conn.begin().await?;
conn.query("CREATE (n:Person {name: 'Alice'})").await?;
conn.commit().await?;

Video Tutorials

Video content provides visual learning:

  • Getting Started with Geode (15 minutes)
  • GQL Query Fundamentals (30 minutes)
  • Performance Optimization Techniques (45 minutes)
  • Production Deployment Best Practices (60 minutes)

Professional Support

Commercial support options for enterprise deployments.

Support Plans

Community Support (Free):

  • Documentation access
  • Community forums and chat
  • Public issue tracker
  • Best effort response times

Standard Support (Commercial):

  • Email support
  • 2 business day response time
  • Production deployment assistance
  • Upgrade support
  • Security advisories

Premium Support (Commercial):

  • 24/7 support availability
  • 4 hour critical issue response
  • Phone and video support
  • Dedicated support engineer
  • Architecture reviews
  • Custom development consultation

Enterprise Support (Commercial):

  • All Premium features
  • 1 hour critical issue response
  • Named support team
  • On-site support available
  • Custom SLA agreements
  • Strategic planning assistance

Support Scope

Professional support covers:

  • Installation and configuration
  • Performance tuning
  • Production deployment
  • Upgrade assistance
  • Bug diagnosis and workaround
  • Query optimization
  • Architecture consultation
  • Best practices guidance

Support Exclusions

Support does not cover:

  • Custom application development
  • Third-party software issues
  • Unsupported configurations
  • Issues in modified source code
  • Training and education (available separately)

Contacting Professional Support

Email: [email protected]

Phone: +1-XXX-XXX-XXXX (Premium/Enterprise plans)

Support Portal: https://support.geodedb.com

Information to Provide:

  • Support plan and customer ID
  • Issue severity and impact
  • Geode version and configuration
  • Complete error messages
  • Steps to reproduce
  • Recent changes to environment

Training and Education

Educational resources for learning Geode.

Online Courses

Self-paced online courses:

  • Geode Fundamentals (8 hours)
  • Advanced GQL Querying (12 hours)
  • Geode Administration (16 hours)
  • Performance Optimization (8 hours)

Workshops

Hands-on workshops:

  • One-day Introduction to Geode
  • Two-day Advanced Development
  • Three-day Operations and Deployment

Certification

Professional certification programs:

  • Geode Developer Certification
  • Geode Administrator Certification
  • Geode Architect Certification

Contributing Back

Help improve Geode and its community.

Documentation Contributions

Improve documentation:

  • Fix typos and clarify confusing sections
  • Add missing examples
  • Create tutorials for common scenarios
  • Translate documentation

Code Contributions

Contribute to Geode development:

  • Fix bugs
  • Implement features
  • Improve performance
  • Add tests
  • Enhance client libraries

See CONTRIBUTING.md in repository for guidelines.

Community Participation

Help others in the community:

  • Answer questions in forums and chat
  • Share your experiences and solutions
  • Write blog posts about Geode usage
  • Present at conferences and meetups
  • Review documentation and code

Additional Resources

  • GQL Reference Implementation - Parser and lexer for GQL standard
  • Test Harness - Cross-client testing framework
  • Client Libraries - Go, Python, Rust, Zig implementations

External Resources

  • ISO/IEC 39075:2024 GQL Standard
  • Graph database design patterns
  • QUIC protocol specification (RFC 9000)
  • TLS 1.3 specification (RFC 8446)

Social Media and News

  • Blog: blog.geodedb.com
  • Twitter: @GeodeDB
  • LinkedIn: Geode Graph Database
  • YouTube: Geode Database Channel

Support resources connect to:

  • Documentation - Comprehensive reference material
  • Troubleshooting - Problem diagnosis and resolution
  • Community - User forums and discussions
  • Development - Contributing to Geode
  • Training - Educational resources

Getting the Most from Support

Maximize support effectiveness:

  1. Start with Documentation - Most questions are answered in docs
  2. Search Before Asking - Check if your question was already answered
  3. Provide Complete Information - Include versions, errors, and context
  4. Be Specific - Clear questions get better answers
  5. Share Solutions - Help others who encounter similar issues
  6. Stay Updated - Follow announcements for important updates
  7. Consider Professional Support - For mission-critical deployments

Effective use of support resources accelerates problem resolution, reduces downtime, and enables successful Geode deployments from development through production.

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